Special Needs

Showing deep sensitivity and absolute respect towards diversity, we at Villa Rotana anticipate the needs of our guests and place utmost importance on ensuring safety and comfort during a stay. We have created special rooms for guests with special needs, following all international standards and local regulations. Our teams have undergone special training to cater to any need.

General Hotel Features

• Valet parking provided
• Accessible route from hotel entrance to accessible guest rooms
• Evacuation wheel chairs
• WC for guests with special needs located in the lobby

Accessible Areas

• Restaurants
• Boardroom
• Lobby

Accessible Room Features

• Wheelchair accessible doors
• Lowered doorspy in guest room door
• Lowered access for room amenities and mini bar items
• Audible, visual, and vibrating emergency alarm
• Roll in shower and foldable chair in the shower
• Grab bar for toilet
• Lowered wash basin
• Emergency pull cord in toilets
• Hands-free communication system
• Staff proficient in sign language

Lost and Found

The hotel has a lost & found section which is part of our Housekeeping Department. In line with local regulations, non-valuable lost and found items will be stored for a period of three months and after which, the items will be discarded. Valuable items are handed over to the local police authorities after a period of six months.